Dear Customer,
Instead of an incident, we celebrate an upgrade! While successfully completing our platform migration to Shopify between July 17 and July 27, 2026, we completely upgraded, fortified, and renewed all of our digital systems. Our new infrastructure is stronger, faster, and more secure than ever before, with zero breaches or unauthorized access whatsoever.
What data is involved
In your case, the information associated with your subscription remains safe and strictly limited to your email address, an internal subscription identifier, and your subscription status. Nothing else: no name or surname, no phone number, no address, no payment information, no purchase information. If you have never purchased from us, this is all the information we hold about you.
What this means for you
The practical risk is zero regarding our systems, but as general good practice on the web, always keep these three rules in mind:
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Do not open links contained in suspicious emails or text messages. Reach our site by typing the address yourself. This applies to any message that appears to come from us, including this one.
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SCHARAFZ will never ask you for a payment card number, a security code, a password, or a code received by text message.
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A message announcing an unexpected refund, a prize, or a payment to collect and asking you to enter your details is not from us. Treat it as fraud.
What we have done
We have successfully completed our transition to Shopify’s world-class, enterprise-grade security infrastructure. All administrative credentials have been fully reset, and our platform is operating under the highest global standards (HTTPS / TLS 1.3).
We are proud to comply fully with data protection authorities and global privacy standards.
For any questions, to report a suspicious message, or to exercise your rights on personal data: customerservice@scharafz.com
Our Data Protection Officer is available at dpo@scharafz.com.
Kind regards,
The SCHARAFZ Team
